You are currently viewing Top 10 Tips for Choosing a Reliable Fire Damage Restoration Company
Bellevue, WA USA - circa June 2021: Street view of a Servpro van parked on the side of the road in downtown Bellevue.

Top 10 Tips for Choosing a Reliable Fire Damage Restoration Company

Experiencing a fire in your home or business is a devastating event. The aftermath of a fire can be overwhelming and leave you in a state of shock. As you try to pick up the pieces, it is crucial to enlist the help of a reliable fire damage restoration company. With so many options, deciding which company best fits your needs can be challenging. This article will provide the top 10 tips for choosing a reliable fire damage restoration company, ensuring you make the best decision for your unique situation. Let’s dive in.

How to Choose a Fire Damage Restoration Company

In this section, we will discuss the essential factors to consider when evaluating and selecting a professional and reliable fire damage restoration company in order to ensure a high-quality outcome for your property restoration project.

1. Check for 24/7 Emergency Response

After a fire, time is of the essence. It is crucial to have a company that can respond to your needs immediately, no matter the time of day or night. A fire damage restoration company that offers 24/7 emergency response shows its dedication to helping clients in their time of need. This quick response will help mitigate any further damage to your property.

2. Look for Certified Technicians

Handling fire and smoke damage requires specialized training and expertise. Ensure that the company you choose has technicians certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) or another reputable organization. This certification ensures that the technicians have undergone extensive training and adhere to industry best practices, giving you peace of mind that your property is in good hands.

3. Evaluate Experience and Expertise

When choosing a fire damage restoration company, seek out businesses with years of experience in the industry. Experienced companies will have dealt with various fire-related scenarios and are more likely to handle your situation efficiently and effectively. Ask for examples of similar restoration projects they have completed and inquire about their years of experience to gauge their level of expertise.

4. Inspect Local Presence

Choosing a local fire damage restoration company comes with several benefits. A local provider will likely be more familiar with the regional issues, have faster response times, and be more accessible throughout the restoration process. Additionally, supporting a local business helps to strengthen your community.

5. Assess Services Offered

A reliable fire damage restoration company will offer an extensive list of services to tackle all aspects of the fire damage. Ensure the chosen company can handle tasks such as inspection and damage assessment, board-up and roof-tarp services, smoke and soot removal, water damage repair, and complete restoration. You should also inquire about additional services they offer, like content pack-out and storage, which can be crucial during restoration.

6. Inquire About Deodorization and Odor Removal

One of the most persistent issues after a fire is the lingering smoke odor. Experienced fire damage restoration companies will have the techniques and equipment to remove these odors from your property effectively. Ensure that the company you choose has a plan for deodorization and odor removal to eliminate any unpleasant reminders of the fire.

7. Check for Insurance Claims Assistance

Dealing with insurance claims can be stressful and time-consuming. A fire damage restoration company that offers insurance claims assistance can make the process smoother by working directly with your insurance provider. They will help you navigate the claims process and ensure you receive the coverage you are entitled to under your policy.

8. Request for Cost and Estimates

Before committing to a fire damage restoration company, ask for a detailed cost estimate of their services. This will help you compare different companies and ensure you get the best value for your investment. Remember that the cheapest option may not always be the best choice. Prioritize the quality of service and experience over the lowest price when deciding.

9. Verify Compliance with Safety Standards

Fire damage restoration involves working in hazardous conditions. Ensure your chosen company adheres to Occupational Safety and Health Administration (OSHA) standards and other safety regulations. This compliance protects the workers on-site and provides an extra layer of security for your property during the restoration process.

10. Ask for References and Reviews

Before making a final decision, request references and reviews from previous fire damage restoration company clients. Speak to these clients to gain insight into the company’s work quality, customer service, and overall experience. Online reviews can also be a valuable source of information. Remember that no company is perfect, but a pattern of negative feedback should be considered.


Choosing a reliable fire damage restoration company is crucial to ensure that your property is restored to its pre-fire condition in the best possible manner. By following these top 10 tips, you can be confident in your decision and start the process of rebuilding your home or business. Remember that experience, training, a comprehensive list of services, and customer feedback are all essential factors when choosing. Stay informed and be proactive to ensure a smooth and successful restoration process.

Leave a Reply